Software Maintenance and Support
You’ve made a significant investment of time and resources in your software. Now you need to take steps to ensure that you get the best ROI by outsourcing your software maintenance and support. When arranging for application development in India, such as through the talented team at Redback Software Solutions, you should also know about the software maintenance services we provide to our clients.
We offer a full range of support services to meet your company’s needs. What we provide is especially crucial for organizations that are finding the cost of IT to be prohibitive for continued in-house service. For them, it makes eminent sense to forge a partnership with an India-based software development company.
Software maintenance can require a great deal of time and resources, and when such services are in short supply domestically, savvy business owners know just how beneficial it can be to outsource maintenance and support. You can improve your efficiency and lower the costs associated with research and development needed to improve your software over successive iterations when you partner with Redback Software Solutions’s team of creative experts.
We are a software design company that takes pride in our vibrant corporate culture and the many talented individuals who provide development and maintenance services to our satisfied clients.
Our Pledge to You:
- We will respond quickly to your requests for service and information.
- Our team will strive to give you the least downtime.
- We stay on top of developments in the software industry to guarantee that we will maintain your application according to the latest professional standards.
- Redback Software Solutions will go the extra mile to provide the highest level of customer service.
Aspects of Software Maintenance and Support
Excellent Support
Whether you need additional support in terms of troubleshooting software anomalies or run into a bug that hinders your team from getting their work done in a timely fashion, our support team is standing by to lend a hand.
We provide support services for a variety of organizations and applications, from small-to-medium businesses to major enterprises seeking to benefit from the cost savings achieved through offshore assistance.
Corrective Maintenance
Redback Software Solutions alert and diligent team will go over your software, examining and testing it for problems such as design mistakes (confusing user interface, errors in the menus, and so on), errors in logic and fundamental problems in the code.
We have years of experience troubleshooting poorly performing applications and can quickly remedy any problems that have arisen.
Adaptive Maintenance
A number of issues come into play that require an organization to begin an adaptive maintenance program. Your application may not work as well as it used to because you have upgraded your computers or other mission-critical pieces of hardware.
Changes in regulations are another motivation for adaptive maintenance. If you are changing the data format you use, it’s most certainly time to call for this service. We also can help you when you need to integrate a new operating system or have to update any supporting utilities, as these changes can reduce the effectiveness of your application.
Preventative Maintenance
An ounce of prevention is worth a pound of cure, the saying goes, and this definitely applies to complicated software. It’s far better to monitor how your software is functioning now and nip any emerging problems in the bud.
What are your end users saying about how the software is currently functioning? If you have been receiving a number of similar complaints or are experiencing a return of problems that you thought had already been taken care of in the code, it may signal the time for preventative maintenance.
We will fix your software not just for your immediate needs, but to ensure that it will run properly going forward as your organization’s needs change.
Perfective Maintenance
Software maintenance often involves monitoring the application and its ecosystem to strengthen the application before real problems arise. We may restructure the code in keeping with the latest industry standards, for example, make some minor modifications, delete sections, insert new code or otherwise make changes to enhance its functionality.
To that end, our team will conduct research and then design and implement any new features you need as we bring your software closer to perfection during regular maintenance cycles.
On Call When You Need Us
We are well known in the industry amongst organizations needing to outsource software development, and we want you to know that we offer the same level of expertise and skill when it comes to providing support and software maintenance services.
Whether you communicate with our team via video chat, phone, email or text, you will have the peace of mind that comes from knowing you will have the best support for your software. Please feel free to contact us for details.
